Shipping, Returns and Refunds

Shipping

Shipping is provided by Australia Post for a flat rate of $15 to Australia and $20 to New Zealand. Orders over $100 receive standard shipping free of charge.

Once placed your order will be shipped as soon as possible, typically within 24 hours, and you will receive a notification via email. Orders received before 2pm should ship day of order (Mon - Fri), with delivery to Sydney taking 2-3 days, other states and New Zealand 3-5 days.

For urgent shipments Priority express shipping is avialable via Australia Post Express Post for a $30 flat rate, which delivers to most Australian metro areas within 24 hours. For full details please visit the Australia Post Express Post site.

Please note that for all orders shipping outside of Australia import duties may apply at the discretion of your country's customs. Unfortunately these are outside our control so please ensure you are aware of these charges when ordering. iOgrapher.com.au and DNS Distribution cannot be held liable for any import taxes or duties.

 

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of an incorrectly shipped or defective item.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. 

In the case of an exchange, the new item(s) will be shipped upon receipt of the returned item(s), pending stock availability.

In the case of a refund you should expect to receive funds within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).